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SpamSieve Support

Technical Support

  1. To use SpamSieve to filter your iPhone mail, please see the iPhone Spam Filtering section of the manual.
  2. SpamSieve is fully compatible with Mac OS X 10.5 (Leopard). If Mail disables SpamSieve’s bundle, just open SpamSieve and choose Install Apple Mail Plug-In from the SpamSieve menu.
  3. SpamSieve is fully compatible with Entourage 2008. The SpamSieve setup will automatically be transferred when updating from Entourage 2004.
  4. Are you receiving spam messages sent from your own address? Here’s how to make sure SpamSieve can catch them.
  5. If you’ve lost your purchase information, you can look up your serial number.
  6. Please check the list of frequently asked questions and the SpamSieve blog archive.
  7. If your question is not answered above, please gather the proper background information and send an e-mail to spamsieve@c-command.com. Please do not forward spam messages to this address; instead, send the contents of the “False Negatives” folder along with SpamSieve’s log file.

Feature Requests

I’d like to hear your suggestions for making SpamSieve better. Please send them to spamsieve@c-command.com.

Forum

The SpamSieve forum is the place to talk with other SpamSieve users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the SpamSieve forum RSS feed, or to a single feed for all the forums.

News

The SpamSieve RSS feed contains update notices and other SpamSieve news. (The C-Command RSS Feed includes news for all the products.) You can also subscribe to the SpamSieve-News mailing list. The traffic on this list is very low, only one message per new version of SpamSieve.

Scripts

Sample SpamSieve AppleScripts are available, which demonstrate how to access SpamSieve’s rules, corpus, and windows. Additional scripts let you customize the interaction between SpamSieve and Address Book and various e-mail clients.

Older Versions

SpamSieve 2.7.1 requires Mac OS X 10.4 or 10.5. If you have Mac OS X 10.3, you can run SpamSieve 2.6.6. If you have Mac OS X 10.2, you can run SpamSieve 2.6.4. Purchasing SpamSieve 2.7.1 will also allow you to run these older versions.